Our Shop Policies

RETURNS & ORDER PROCESSING

Once an order is placed it will typically take 2-3 business days for processing prior to shipping. This is unless the order qualifies for local same day delivery. 

Unfortunately, THB Beauty can not accept returns or exchanges. Our shipping department does a quality of order check prior to shipping merchandise to ensure your items are in the best condition. We are not responsible for orders damaged by the shipping carriers. 

If you have an issue with your order please contact us via email at info@thbbeautyshop.com and we will make every effort to address the matter. 

Shop Pay Installments: 

 "Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses."

 

PRODUCT CARE

Jewelry Care

To ensure product longevity and quality please keep away from water, lotions and perfumes.

To maintain quality, store your jewelry in an air tight plastic bag or soft jewelry bag. 

Use a polish cloth to gently polish your jewelry only when necessary. 

Never use chemicals, cleaner or water to clean jewelry. 

Hair Care

Keep hair clean by washing weekly with lukewarm water. 

Avoid shampoos with sulfate and/or alcohol and those with Ph balance higher than 7. 

Gently massage moisturizing conditioner into hair shaft; distributing evenly using wide tooth comb from end to root. 

Rinse thoroughly.

Air dry preferred. 

Never sleep on wet hair, this may cause matting and breakage. 

Using too many products can cause build up.

Heat protectant advised before applying heat to hair. 

Human hair can feel dry over time since it does not receive sebum from the scalp.  Conditioning your hair regularly will help maintain moisture. 

Reduce stress on hair and weft at night by making a couple loose braids and sleeping with a satin bonnet or pillowcase.